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Eligibility for Refunds:
- Refund requests must be made within 30 days of the purchase date.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
Refund Process:
1. Contact our customer service team at mdstitch1@gmail.com with your order number and details about your refund request.
2. Once your request is approved, you will receive instructions on returning the item.
3. Refunds will be processed within 5-7 business days of receiving the returned item, and funds will be credited to your original payment method.
Non-Refundable Items:
- Items purchased on clearance or final sale.
- Shipping fees are non-refundable unless the item was damaged or defective upon arrival.
Exchanges:
We currently do not offer direct exchanges. If you would like a different item or size, please request a refund and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at mdstitch1@gmail.com with photos and a description of the issue. We will work with you to resolve the problem as quickly as possible.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
- We recommend using a trackable shipping method to ensure your return is received.
We value your business and strive to provide you with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at mdstitch1@gmail.com.
Thank you for shopping with us!
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™