Refund Policy
At Million Dollar Stitch, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help. Please review our refund policy below:
Eligibility for Refunds:
Refund Process:
1. Contact our customer service team at mdstitch1@gmail.com with your order number and details about your refund request.
2. Once your request is approved, you will receive instructions on returning the item.
3. Refunds will be processed within 5-7 business days of receiving the returned item, and funds will be credited to your original payment method.
Non-Refundable Items:
Exchanges:
We currently do not offer direct exchanges. If you would like a different item or size, please request a refund and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at mdstitch1@gmail.com with photos and a description of the issue. We will work with you to resolve the problem as quickly as possible.
Return Shipping:
We value your business and strive to provide you with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at mdstitch1@gmail.com.
Thank you for shopping with us!
Eligibility for Refunds:
- Refund requests must be made within 30 days of the purchase date.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
Refund Process:
1. Contact our customer service team at mdstitch1@gmail.com with your order number and details about your refund request.
2. Once your request is approved, you will receive instructions on returning the item.
3. Refunds will be processed within 5-7 business days of receiving the returned item, and funds will be credited to your original payment method.
Non-Refundable Items:
- Items purchased on clearance or final sale.
- Shipping fees are non-refundable unless the item was damaged or defective upon arrival.
Exchanges:
We currently do not offer direct exchanges. If you would like a different item or size, please request a refund and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at mdstitch1@gmail.com with photos and a description of the issue. We will work with you to resolve the problem as quickly as possible.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
- We recommend using a trackable shipping method to ensure your return is received.
We value your business and strive to provide you with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at mdstitch1@gmail.com.
Thank you for shopping with us!